Most times we do limited run designs which means if you don’t get in first when they’re available you might not ever get that design,
however with most staple items we try to keep just enough stock as needed without overstocking.
We’re grateful to have received an overwhelming amount of awesome followers and inventory has been flying out of here.
We’ll re-stock as fast as we can.
Handling Pre Orders is complicated business and our shopping cart can only process 1 individual pre order at a time. If you create an account during checkout the next pre order or order you place will be super simple and really quick as your details will already be filled out.
Pre orders are complicated for shopping carts and it can only handle 1 pre order at a time and not in conjunction with normal items. This is to minimise stock and handling errors and to ensure you get the product you want when its ready.
Its easier to for both of us for you to use our secure shopping cart.
We Are Phoenix does not have a call centre and we’re not set up to handle high volumes of phone calls.
If we feel your problem would be better handled over the phone, we’d be happy get in touch just use any of the means on our contact page and we’ll get back to you asap.
As little as possible and sometimes even free but that S%&T ain’t cheap these days…. Thanks Aus Post & DHL!
We push our shippers to do the best they can, as fast as they can.
We’re still small though. Orders generally ship within 48 hours of being placed, but processing can take up to 3 business days. AUS orders may ship via AUS POST Express, DHL Express and AUS POST Standard, depending on your location and what was ordered. For AUS. orders, please allow 3 to 7 business days for delivery. International orders ship via multiple carriers and can take 1-3 weeks. We do have a FREE option for all Australian domestic orders that appears in checkout.
Yes, we will ship apparel and accessories only. Sorry no restricted hardware.
• – Items delivered within last 30 days.
• – Items in original condition Unworn & Unwashed & Unused
• – All tags attached.
• – Package must be intact.
• – Items marked as final sale.
• – Free gifts or promotional items with retail value.
• – Original shipping charges except in cases where we have made a shipping error.
• – Return shipping costs may be deducted from your refund depending on the reason of return.
Nope, sorry. We cannot accept returns or exchanges on markdown merchandise. These items are final sale.
Too big? Too small? Tooo… something else? It’s cool.
The best way to make an exchange is to place a new order for the item you’d rather have, and return the original order. We have limited quantities of our products, so we highly suggest placing the new order ASAP to ensure availability and it’s easier for both of us to refund the original sale.
All sales are final on discounted merchandise.
We know we can’t please everyone but we’d be really bummed out if we thought we were annoying you, and we’d really love and welcome feedback from on why you’re thinking of unsubscribing so we can use it to improve the quality of our communication or adjust the timing, frequency or content to better serve you.
To unsubscribe simply click on the “Unsubscribe” link on the bottom of any of our emails. If that doesn’t work, please contact us and we’d be happy to help.
No, but you should.
Having an account will make it much easier to place future orders, view your order status, check gift card balances, and track shipments.
But no, you don’t have to. You should though….
You’ll find a size chart link for each particular product on the product detail page.
We also do our best to provide as much info on on the product page of the models sizes at the time of the photo shoot and the garment sizes worn to help you guage how a product will fit with your measurements.
Always wash in cold water and hang dry.
Remember to never iron over any prints unless the garment is inside out and it’s best not to iron synthetic fabrics but always test heat in an inconspicuous spot if you must though.
If this sounds to complicated maybe your mum can help you out….
We completely stand behind the quality and performance of all our products. Items with defects in materials or workmanship will be replaced or repaired at our discretion. Product damaged through wear and tear, misuse, or neglect are not eligible for return.